- A complete file for every shipment
- A report on every issue and how it was solved
- Reminders for reorders and renewals
After delivery, the distance to Italy becomes a problem again: a missing document at customs, damaged goods, a spare part that takes weeks, a supplier that answers slowly. Mooring keeps the Italian side working for you after the goods arrive. We follow customs clearance, handle claims with the supplier and the insurer, organise warranty service and spare parts, and prepare reorders and registration renewals.
Mooring
Who it is for
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01
You import regularly from Italy
Several shipments a year and no one in Italy to follow them up.
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02
You buy machinery or equipment
Warranty, spare parts and technical support matter as much as the price.
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03
You had problems before
Goods stuck at customs, a claim never settled, a supplier that stopped answering.
Delivered, closed, followed up
What is included
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1
Customs at arrival
Coordination with your forwarder and the Italian supplier for missing or corrected documents.
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2
Claims and insurance
Survey on site, evidence collection, claim with the cargo insurer and negotiation with the supplier.
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3
Warranty, spare parts and service
A direct line to the Italian producer's technical team, spare parts orders and remote or on-site support.
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4
Reorders and registrations
Reorders prepared at the agreed conditions and renewal of product registrations in your country.
Per shipment, alone or with Escort
Added to Escort it is a small increase on the same order. Spare parts and registration follow-up can also run on a yearly fee.
Sourcing Route
The full route
Five packages in sequence, from choosing where to buy in Italy to after-delivery support. Start from the one you need.
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01
Compass
Know where to buy in Italy
See the package — Compass -
02
Landfall
Find reliable Italian suppliers
See the package — Landfall -
03
Escort
Every order, safe to destination
See the package — Escort -
04
Lookout
Your Italian supply chain, watched every day
See the package — Lookout -
05
Mooring
Delivered, closed, followed up
You are here
Also as single services
- Sounding A check on one supplier: know who you are dealing with.
- Clearance The compliance file for one product in one country.
- Inspection A single check of the goods before they leave, per day.
First step
Want to start with Mooring?
Tell us in two lines what you need: we reply within two working days. If it is not the right package, we will say so and point you to the one that fits.